How to get back:

You don’t need to install anything.

3. Android: open Recent Apps and swipe the store away, then tap your game.

The X may be hidden for the first few seconds, or its tap zone is slightly misaligned from where it appears.

How to get back

1. Wait a few seconds. The X is required to appear, watch all four corners. Tapping the ad may cause the X to appear as well.

2. Try tapping each corner, the button may just be slightly offset.

3. After 30 seconds with no luck, press home and relaunch your game.

iPhone: swipe up from the bottom to go home. Your game stays open in the background.

Some ads place a fake X over a hidden button that opens the store. The real close button is usually a second smaller X in a different spot. If not, you may have to go through the flow where the ad launches an app store.

How to get back

1. If the store opened, follow the steps in “App store opened” above.

2. Look for a second X in a different corner of the ad.

3. Try tapping just above or below the X, the real tap zone may be nearby.

Look for a small “i” or flag icon on the ad to report this to the ad network.

Rewarded and interstitial ads lock the close button behind a timer that is usually 5, 15, or 30 seconds. This is normal and expected.

What to do

1. Wait for the timer: the X will appear when it hits zero.

2. For rewarded ads, finishing the full view is what earns your in-game reward.